Privacy Policy
LED Media Group Pty Ltd (A.B.N 16655834638) LED Media is committed to protecting your privacy. This policy explains what personal information we collect through our website, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Information you give us. When you submit an enquiry or quote request through our website, we collect the details you provide, such as your name, email address, phone number, company name and the content of your message.
Information collected automatically. When you visit our website, we and our third-party providers collect certain information automatically through cookies and similar technologies. This can include your IP address, device and browser type, the pages you visit, how you arrived at our site and how you interact with it.
How we use your information
We use the information we collect to:
Respond to your enquiries and provide quotes
Deliver and improve our products and services
Understand how visitors use our website so we can improve it
Show you relevant advertising and measure how our advertising performs
Comply with our legal obligations
Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as pages visited, time on site and general location. This data is aggregated and does not identify you personally to us.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available from Google.
Advertising and remarketing
We advertise on Meta platforms (Facebook and Instagram) and through Google Ads. To do this, our website uses:
The Meta Pixel, which allows us to measure the effectiveness of our advertising, understand the actions people take on our website and show ads to people who have visited our site or taken similar actions.
Google Ads conversion tracking and remarketing tags, which allow us to measure ad performance and show ads to previous visitors of our website across Google services and partner sites.
These tools use cookies and similar technologies to recognise your browser or device. The information collected is shared with Meta and Google, who may combine it with other information they hold about you under their own privacy policies.
You can control this advertising:
Adjust your ad preferences in your Facebook or Instagram account settings
Adjust your ad preferences at Google’s Ads Settings page
Opt out of interest-based advertising from participating providers at the Your Online Choices (Australia) website
Block or delete cookies through your browser settings
If you block cookies, some parts of our website may not function as intended.
Who we share information with
We do not sell your personal information. We may share it with:
Service providers who help us operate our website and business, such as web hosting, email, analytics and advertising platforms
Professional advisers where reasonably necessary
Government or regulatory bodies where required by law
Some of our providers, including Google and Meta, store data on servers located overseas, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in line with Australian privacy law.
How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, and then take reasonable steps to destroy or de-identify it.
Access, correction and complaints
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page, with the effective date shown above.
Contact us
LED Media Group Pty Ltd
Email: sales@ledmedia.com.au
Phone: 03 94221288
Address: 7 Wurundjeri Drive Epping VIC 3076